If you are not happy with your Majority digital radio purchase, please let us know why! We will happily take any feedback about why you are returning your item to improve the customer experience of our products.
If you would like to return your item, please email us at firstname.lastname@example.org.
Please include the following information within your email to ensure that our customer service team can assist with your return as quickly as possible:
- Full name and address
- What digital radio you are wishing to return
- Why you are returning the item
- Please confirm that you wish to have a refund
Once you have sent this information over to us, we will ensure that we get in touch with you as soon as possible.
Please note that if you are returning the item to us and it is not faulty, you may be liable for the cost of returning the item and a re-stocking fee.
We use a Royal Mail free returns service for UK customers to get your faulty purchase back to us. This is used for parcels under 20kg in weight and dimensions no greater than 61cm (L) x 46cm (W) x 46cm (D).
Please ensure that the returned digital radio is within its original packaging or another suitable box. The returning package should include all parts that were included in your purchase.
Once the radio has been packaged appropriately and according to the guidelines provided in our free returns procedure, the radio is able to be dropped off at your local post office and get on its way back to us safely!
Please be advised that we recommend customers to keep their proof of postage receipt should you need it.
Please note that the item takes approximately two days arrive back into the hands of our warehouse staff. They will get this return processed and initiate the refund or replacement procedure for you within a 1-2 working days.
For our heavier digital radios such as the Majority Oakington, we also offer a collection service from your address to get this back on the way to us! This is so that we can get the item back safely and also avoids a trip to the post office for you.
Please note that this service is only provided for our heavier digital radios. This is a free service that will be arranged for you when you email us with all the information requested in our free returns procedure.
Direct to us
If you do not want to return the item using our free returns procedure above, we can supply you with our address so that you can arrange your own return.
We would advise using a tracking service if you choose to arrange your own postage as we cannot be held liable for any missing parcels on the way back to us. If you do not have proof of postage this may delay the returns, replacement or refund process.
Please note that in this case we will not refund any of the postage costs to get the radio back to us as we have supplied our free returns option. The refund and/or replacement process will still be arranged as usual on our end!