Return, Refunds and Extended Warranty

If you are not happy with your Majority digital radio purchase, please let us know why! We will happily take any feedback about why you are returning your item to improve the customer experience of our products.

If you would like to return your item, please email us at hello@majorityradios.co.uk.

Please include the following information within your email to ensure that our customer service team can assist with your return as quickly as possible:

  • Full name and address
  • What digital radio you are wishing to return
  • Why you are returning the item
  • Please confirm that you wish to have a refund

Once you have sent this information over to us, we will ensure that we get in touch with you as soon as possible.

Please note that if you are returning the item to us and it is not faulty, you may be liable for the cost of returning the item and a re-stocking fee.

 

Royal Mail

We use a Royal Mail free returns service for UK customers to get your faulty purchase back to us. This is used for parcels under 20kg in weight and dimensions no greater than 61cm (L) x 46cm (W) x 46cm (D).

Please ensure that the returned digital radio is within its original packaging or another suitable box. The returning package should include all parts that were included in your purchase.

Once the radio has been packaged appropriately and according to the guidelines provided in our free returns procedure, the radio is able to be dropped off at your local post office and get on its way back to us safely!

Please be advised that we recommend customers to keep their proof of postage receipt should you need it.

Please note that the item takes approximately two days arrive back into the hands of our warehouse staff. They will get this return processed and initiate the refund or replacement procedure for you within a 1-2 working days.

 

DPD

For our heavier digital radios such as the Majority Oakington, we also offer a collection service from your address to get this back on the way to us! This is so that we can get the item back safely and also avoids a trip to the post office for you.

Please note that this service is only provided for our heavier digital radios. This is a free service that will be arranged for you when you email us with all the information requested in our free returns procedure.

 

Direct to us

If you do not want to return the item using our free returns procedure above, we can supply you with our address so that you can arrange your own return.

We would advise using a tracking service if you choose to arrange your own postage as we cannot be held liable for any missing parcels on the way back to us. If you do not have proof of postage this may delay the returns, replacement or refund process.

Please note that in this case we will not refund any of the postage costs to get the radio back to us as we have supplied our free returns option. The refund and/or replacement process will still be arranged as usual on our end!

Majority customers have 365 days from date of purchase to return their digital radio’s if they are faulty. If you register for a 3 year warranty on our website, you will be able to return the radio for an extra two years.

Our aim is to give any support on the use of your product. However, if we cannot resolve the problems you are having within our customer support and technical support team, we will happily issue you with our returns procedure.

If you would like to return your item, please email us at hello@majorityradios.co.uk.

Please include the following information within your email to ensure that our customer service team can assist with your return as quickly as possible:

  • Full name and address
  • What digital radio you are wishing to return
  • Why you are returning the radio
  • If you would like a replacement or a refund

Once you have sent this information over to us, we will ensure that we get in touch with you as soon as possible.

To get the faulty product back to us, we will issue you with our free returns procedure as standard. If you choose to not use our free returns or offer of a collection we will not compensate for the costs of arranging an alternative courier or service.

 

Royal Mail

We use a Royal Mail free returns service for UK customers to get your faulty purchase back to us. This is used for parcels under 20kg in weight and dimensions no greater than 61cm (L) x 46cm (W) x 46cm (D).

Please ensure that the returned digital radio is within its original packaging or another suitable box. The returning package should include all parts that were included in your purchase.

Once the radio has been packaged appropriately and according to the guidelines provided in our free returns procedure, the radio is able to be dropped off at your local post office and get on its way back to us safely!

Please be advised that we recommend customers to keep their proof of postage receipt should you need it.

Please note that the item takes approximately two days arrive back into the hands of our warehouse staff. They will get this return processed and initiate the refund or replacement procedure for you within a 1-2 working days.

 

DPD

For our heavier digital radios such as the Majority Oakington, we also offer a collection service from your address to get this back on the way to us! This is so that we can get the item back safely and also avoids a trip to the post office for you.

Please note that this service is only provided for our heavier digital radios. This is a free service that will be arranged for you when you email us with all the information requested in our free returns procedure.

 

Direct to us

If you do not want to return the item using our free returns procedure above, we can supply you with our address so that you can arrange your own return.

We would advise using a tracking service if you choose to arrange your own postage as we cannot be held liable for any missing parcels on the way back to us. If you do not have proof of postage this may delay the returns, replacement or refund process.

Please note that in this case we will not refund any of the postage costs to get the radio back to us as we have supplied our free returns option. The refund and/or replacement process will still be arranged as usual on our end!

Return Terms & Conditions

  • Returned goods should contain all parts that were included when it was received by you. Please contain it within the original box or within suitable packaging for its return. Majority is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
  • A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
  • We are only able to exchange like for like products. If you require a different item you will need to opt for a refund and place a new order.
  • All returns must have a completed returns form.
  • We will refund you to your original payment method.
  • We make no charge for returns, there is no restocking fee.
  • Please do not send your purchase back to the manufacturer unless you have been advised to.
  • Majority customers have 365 days from date of purchase to return their orders if unwanted or faulty.
  • Majority customers who have registered for our three year warranty will have three years from date of purchase to return their orders if unwanted or faulty.

Majority website purchase:

Should your Majority product develop any faults during its first year of use due to defective software or materials, it can be packaged and sent back to us with one of our prepaid returns options. For further information on the returns procedure, please refer to our ‘Returns & Refunds’ section.

For Majority website customers who have also registered for our extended warranty within the first month of purchase, an additional two years of warranty will be offered for products that have defects or damage caused from defective materials or software.

An extended warranty claim cannot be made for the following:

1. wear or tear from normal use;

2. any servicing by anyone after delivery other than by anyone authorised by Majority;

3. the Product(s) having been misused or subjected to neglect, improper or inadequate care carelessness (including being dropped), or abnormal usage conditions.

4. the Product(s) having been used other than in accordance with good practice and Majority’s instructions or recommendations

5. damage caused from the use of non-genuine spare parts or accessories fitted to the Product(s)

 

Online retailer purchases or gifts:

Should your Majority product develop any faults during its first year of use due to defective software or materials, your Majority product requires a return to the retailer purchased from or the gift provider. Due to defect, the retailer protects your statuary rights for a return and will provide prepaid returns options under terms and conditions.

Our certified online retailers offer one year of warranty for Majority products. Should a fault or defect occur in the first year, the customer is required to take their warranty claim with the retailer directly and not Majority.

For online retailer customers and any other customer whom did not purchase from Majority directly and have registered for our extended warranty, a claim can be made after the retailers year warranty. If the customer registers in the first month of their online purchase, an additional two years of warranty will be offered for products that have defects or damage caused from defective materials or software.

The extended warranty aims to protect customers in their Majority purchase beyond their retail purchase.

An extended warranty claim cannot be made for the following:

1. wear or tear from normal use;

2. any servicing by anyone after delivery other than by anyone authorised by Majority;

3. the Product(s) having been misused or subjected to neglect, improper or inadequate care carelessness (including being dropped), or abnormal usage conditions.

4. the Product(s) having been used other than in accordance with good practice and Majority’s instructions or recommendations

5. damage caused from the use of non-genuine spare parts or accessories fitted to the Product(s)