Unwanted Item Returns
If you are not happy with your Majority purchase, please let us know why! We will happily take any feedback about why you are returning your item to improve the customer experience of our products.
If you change your mind on your purchase within the first 28 days of receiving the item from purchase, you can return the item back to us for a full refund.
If you change your mind about the item after the 28 days returns window, and the item is not faulty, we would not be able to arrange a full refund. A replacement of an alternative item may be offered subject to conditions – please contact our team regarding what they can offer.
If the purchase from our store is non-faulty and being returned due to: personal preference, or the incorrect item is purchased, or the incorrect quantity purchased, or other conditions, then Majority will not supply a free returns procedure for returning the item and postage costs will not be refunded by Majority. A re-stocking fee may also apply for large orders.
If you would like to return your item, please email us at firstname.lastname@example.org.
Please include the following information within your email to ensure that our customer service team can assist with your return as quickly as possible:
- Full name and address
- What product you are wishing to return
- Why you are returning the item
- Please confirm that you wish to have a refund
Once you have sent this information over to us, we will ensure that we get in touch with you as soon as possible.
Direct to us
If you want to return the item, we can supply you with our address so that you can arrange your own return.
We would advise using a tracking service to get the item back to us as we cannot be held liable for any missing parcels on the way back to us. If you do not have proof of postage this may delay the returns, replacement or refund process.